Business Income Insurance
Call Us: 603-766-3733
A fire rips through your warehouse on a Tuesday night. By Wednesday morning, the building is a charred shell, your inventory is destroyed, and your 14 employees are standing in the parking lot with nowhere to work. Your property insurance will cover the building and its contents, sure. But who covers the six months of lost sales while you rebuild? Who pays your employees so they don't leave for other jobs? Who covers the rent on the temporary space you scramble to find? That's the role of business income insurance, and roughly half of businesses that suffer a major property loss either never reopen or fail within three years. The difference between the ones that survive and the ones that don't often comes down to whether they had this coverage in place before disaster struck. If you own a business with real revenue, real employees, and real fixed costs, this is the coverage that keeps your company alive while the walls go back up.
Defining Business Income Insurance an d Its Core Purpose
Business income insurance, often called business interruption coverage, replaces the revenue your company would have earned during a period when operations are shut down due to a covered loss. Think of it as a financial bridge. Your property policy pays to fix the physical damage. Your business income policy pays to keep the business itself from dying while those repairs happen.
This distinction matters because a business is more than its building. It's a revenue-generating operation with payroll obligations, loan payments, lease agreements, and customer relationships that erode quickly during downtime. The coverage typically pays your net income (what you would have earned) plus continuing operating expenses for the duration of the restoration period.
The Difference Between Property Damage and Income Loss
Property damage coverage handles tangible assets: the structure, equipment, inventory, and fixtures. Income loss is a separate animal entirely. A restaurant that loses its kitchen to a grease fire might see $200,000 in property damage but $500,000 or more in lost revenue over the months it takes to rebuild, hire new staff, and win back customers.
The two losses are related but not interchangeable. You can have a fully rebuilt building and still face months of depressed revenue. Business income coverage accounts for this gap, paying out based on your historical financial performance and projected earnings during the interruption.
How Business Interruption Coverage Fits into a BOP or Commercial Package
Most small to mid-sized businesses encounter business income coverage as part of a Business Owner's Policy (BOP), which bundles property, liability, and business interruption into a single package. Larger operations typically build it into a Commercial Package Policy (CPP), where each coverage part is customized separately.
| Feature | BOP | Commercial Package (CPP) |
|---|---|---|
| Business Income Included | Yes, usually standard | Yes, as a separate coverage form |
| Customization | Limited | Highly flexible |
| Best For | Small businesses, retail, offices | Manufacturers, larger operations |
| Extra Expense | Often included | Can be added or expanded |
| Coinsurance Options | Typically fixed | Adjustable (50%, 80%, 100%) |
An agency like Avery Insurance Agency, which has spent over 125 years building tailored coverage portfolios, will typically recommend the CPP approach for businesses with complex revenue streams or high-value assets, since the flexibility to adjust each component individually makes a real difference at claim time.

By: Tod O’Dowd, CIC, CAPI
President of Avery Insurance Agency
Key Components: Lost Revenue and Extra Expense Coverage
Two distinct pieces make up the financial protection in a business interruption policy: lost revenue replacement and extra expense reimbursement. They serve different purposes, and understanding both is critical to getting your claim right.
Calculating Net Income and Continuing Normal Operating Expenses
The policy pays what you would have earned, not what you wish you'd earned. Insurers look at your historical financials, typically the 12 months preceding the loss, to establish a baseline. They calculate your net income before taxes and add back your continuing operating expenses: rent, utilities, loan payments, insurance premiums, and key employee salaries.
Here's where it gets tricky. You need to recast your profit and loss statement to align with how the insurance policy defines covered operations. A seasonal business, for instance, might have wildly different revenue in Q4 versus Q2. If the loss happens in October and your peak season is November through January, the payout should reflect those higher projected earnings, not an annual average.
Understanding Extra Expenses to Minimize Business Downtime
Extra expense coverage pays for costs above and beyond your normal operating expenses that you incur specifically to keep operating or to resume operations faster. Renting temporary space, expediting equipment shipments, paying overtime to make up lost production: these all qualify.
The insured has a duty to minimize the business interruption exposure and resume operations where possible. This isn't just a suggestion; it's a policy condition. If you sit idle for three months when you could have set up temporary operations within three weeks, your insurer can reduce your claim accordingly.
Triggering a Claim: Covered Perils and the Restoration Period
Business income coverage doesn't kick in just because revenue drops. A specific triggering event must occur: physical damage to your covered premises caused by a covered peril.
Common Covered Losses: Fire, Wind, and Vandalism
Standard policies cover the usual suspects: fire, lightning, windstorm, hail, explosion, smoke damage, vandalism, and certain types of water damage. These are the same perils covered under your property policy, because the business income claim is directly tied to the physical loss.
What's not covered tends to surprise people. Floods and earthquakes require separate policies. Pandemic-related shutdowns, as thousands of businesses learned in 2020, are almost universally excluded from standard business interruption forms. With natural catastrophes now projected to exceed $100 billion in insured losses annually, the frequency of legitimate claims is climbing, and so is the importance of understanding exactly what your policy does and doesn't cover.
The 72-Hour Waiting Period and Length of Indemnity
Most business income policies include a waiting period, commonly 72 hours, before coverage begins. This functions like a deductible measured in time rather than dollars. If your business is back up within that window, no business income claim is triggered.
The restoration period, sometimes called the period of indemnity, runs from the date of the loss until the property is reasonably repaired or replaced. Manufacturers often
underestimate the time it takes to get replacement machinery, which can extend the interruption period well beyond initial estimates. A bakery might reopen in eight weeks, but a specialty manufacturer waiting on custom equipment from overseas could be down for a year or more.
The base policy covers damage to your own property. But what happens when the problem originates somewhere else entirely?
Coverage for Government-Mandated Access Restrictions
Civil authority coverage protects you when a government order prohibits access to your premises, even if your property is undamaged. Picture a scenario where a neighboring building suffers a structural collapse, and the fire marshal closes the entire block for two weeks. Your building is fine, but your doors are locked by order of the city.
This endorsement typically has a shorter coverage window, often 30 days, and requires that the government action resulted from a covered peril damaging nearby property. It won't cover a general curfew or a public health order unrelated to physical damage.
Protecting Against Supply Chain and Anchor Tenant Failures
Contingent business interruption coverage is one of the most underappreciated endorsements available. It covers your income loss when a key supplier, customer, or anchor tenant suffers a covered loss at their location that disrupts your operations. Supply chain problems affected approximately $2.7 trillion of merchandise in 2025, representing roughly 20% of global imports. Businesses may face multiple crises simultaneously, such as weather events disrupting supply chains while a cyber-attack unfolds at the same time.
If your primary raw material supplier's factory burns down and you can't produce your product for three months, contingent BI coverage fills that gap. For businesses in retail centers, the loss of an anchor tenant to a fire can devastate foot traffic for every other store in the complex.
Determining the Right Coverage Limits for Your Business
Getting the limit wrong is one of the most common and costly mistakes in commercial insurance. Too low, and you're self-insuring the gap. Too high, and you're paying for coverage you'll never collect.
Conducting a Business Income Worksheet Analysis
The business income worksheet is a standardized tool that walks you through your projected revenues, cost of goods sold, and operating expenses for the next 12 months. It's not a fun exercise, but it's essential. You need accurate, current financial data: last year's tax return, monthly P&L statements, and a realistic estimate of how long restoration would take.
This is where working with a consultative agency pays off. Avery Insurance Agency's approach of uncovering areas of vulnerability means they'll push you to think through scenarios you might not consider on your own, like what happens if your key supplier goes down at the same time your building is being repaired.
Evaluating the Coinsurance Clause and Its Impact on Claims
The coinsurance clause is the hidden trap in business income policies. If your policy has an 80% coinsurance requirement, you must insure at least 80% of your projected annual business income. Fall short, and the insurer will penalize your claim proportionally.
Say your annual business income is $1 million, and your policy requires 80% coinsurance. You need at least $800,000 in coverage. If you only carry $400,000 and suffer a $300,000 loss, you won't collect $300,000. You'll collect $150,000 because you were only carrying half the required limit. The penalty applies regardless of the loss size.
Good documentation starts before the loss, not after. Keep digital backups of your financial records, customer contracts, vendor agreements, and employee rosters in a secure off-site or cloud location. After a loss, begin tracking every expense and every dollar of lost revenue from day one.
Photograph everything. Keep receipts for every temporary expense. Maintain a daily log of what's happening with the restoration and how it's affecting operations. Hire a forensic accountant if the loss is significant: their fee often pays for itself many times over in a more accurate and complete claim submission.
Technology is changing this process fast. Technological advancements are projected to reduce claims processing time by up to 25% through real-time monitoring and predictive analytics. The global non-damage business interruption insurance market alone was valued at $12.8 billion in 2025 and is projected to reach $28.6 billion by 2034, a sign that businesses are increasingly recognizing the value of protecting income streams beyond just physical assets.
FAQ
Does business income insurance cover pandemics or virus-related shutdowns? No. Standard policies require direct physical damage to trigger coverage. Most courts upheld this interpretation during COVID-19 litigation, and insurers have since added explicit virus exclusions.
How long does the restoration period last? It lasts until your property could reasonably be repaired, rebuilt, or replaced using due diligence and dispatch. There's no fixed calendar limit, but your policy may cap it at 12 or 18 months.
Can I cover lost profits from an online business? Yes, if the physical loss (like a server room fire or warehouse destruction) directly causes the online revenue drop. A purely digital disruption like a website hack typically requires a separate cyber policy.
What's the difference between business income and extra expense coverage? Business income replaces your lost net profit and continuing expenses. Extra expense pays for above-normal costs you incur to keep operating or reopen faster, like renting temporary space or expediting equipment.
Do I need a separate policy for flood-related interruptions? Yes. Flood damage requires a separate flood policy, and business income coverage tied to flood losses must be purchased through that separate policy or endorsement.
What This Means for Your Business
Business income insurance isn't a luxury add-on. It's the coverage that determines whether your company survives a major property loss or becomes another statistic. The right policy replaces your lost revenue, covers your fixed costs, and gives you the financial runway to rebuild without hemorrhaging cash or losing your best employees to competitors.
Get your business income worksheet completed with real numbers. Review your coinsurance clause. Talk to an advisor who will challenge your assumptions and find the gaps you're not seeing. If you want that kind of consultative relationship, Avery Insurance Agency has been doing exactly this for businesses since 1899: building custom protection that lets owners sleep at night knowing the unexpected won't end everything they've built.
ABOUT THE AUTHOR:
Tod O’Dowd, CIC, CAPI
I'm the President of Avery Insurance Agency, a family-owned independent agency serving individuals and businesses across New England and in 40+ states. With a hands-on, consultative approach to personal and commercial risk, I help clients — from high-net-worth homeowners and contractors to restaurant owners and property managers — find the right coverage without the guesswork of working with a single-carrier agent.
What Our Clients Say
Trusted by Families and Businesses for Over a Century
Trusted by New Hampshire Families and Businesses for Over a Century

Your Life. Protected.
Complete Personal Insurance for Individuals Who Expect More
One Agency. Every Coverage You Need. No Gaps, No Surprises.
Home Insurance
Your home is your most valuable asset. Avery’s home insurance protects your property, belongings, and liability so you can feel secure no matter what happens.
High-Value Home Insurance
Own a home valued over $2 million? Our Premier Client Services program provides coverage built around high-value properties and the unique risks they carry.
Auto Insurance
Whether you drive a daily commuter, a classic car, or a motorcycle, Avery finds the right auto coverage for your vehicle and your budget.
Boat & Watercraft Insurance
From small boats on New Hampshire’s lakes to luxury yachts, Avery provides watercraft insurance covering your vessel, passengers, and liability on the water.
Umbrella / Personal Liability Insurance
An umbrella policy adds an extra layer of liability protection above your home and auto coverage. One of the most cost-effective ways to protect your financial future.
Valuable Possessions Insurance
Jewelry, art, collectibles, and other high-value items need coverage beyond a standard homeowners policy. Avery insures your most prized possessions at full appraised value.
Protect Your Business & Livelihood
Commercial Insurance Solutions Designed for New England Businesses.
Comprehensive Commercial Coverage That Keeps Your Business Running
General Liability Insurance
Protect your business from third-party claims of bodily injury, property damage, and personal injury. General liability is the foundation of any solid business insurance program.
Commercial Property Insurance
Covers your building, equipment, inventory, and other physical assets against fire, theft, vandalism, and other covered losses. Keep your business protected from the unexpected.
Workers’ Compensation Insurance
Workers’ comp covers medical costs and lost wages when an employee is injured on the job. Avery helps businesses meet state compliance requirements and manage costs effectively.
Cyber Liability Insurance
Data breaches and cyberattacks are a growing risk for businesses of all sizes. Cyber liability covers response costs, legal fees, and customer notification expenses after a security incident.
Employment Practices Liability Insurance
Covers your business against employee claims of wrongful termination, discrimination, harassment, and related issues. Essential for any business with employees.
Commercial Auto Insurance
Whether a single truck or a full fleet, commercial auto insurance protects your business against accidents, damage, and liability on the road.
We Know Your Industry
Tailored Insurance Programs for the Industries That Drive New Hampshire
We Understand the Risks Your Industry Faces — and How to Manage Them
Contractors Insurance
From general contractors to specialty trades, Avery understands the unique liability and property exposures your business faces on every job site in New England. We build coverage programs that keep your crew and company protected.
Restaurants & Hospitality
Restaurants, hotels, and marinas face distinct risks — from slip-and-fall liability to liquor liability and food spoilage. Avery designs coverage programs for the specific needs of the hospitality industry.
Real Estate & Property
Whether you own a portfolio of investment properties or manage a condo association, Avery provides the right mix of property, liability, and management coverage to protect your real estate investments.
We Make It Simple
Getting Covered with Avery Is Easy

Step 01
Connect with an Avery Advisor
Call, email, or request a coverage online and we will respond the same business day.

Step 02
We Build Your Coverage Plan
We shop top-rated carriers, compare your options, and recommend the best fit for your needs.

Step 03
You Get Protected and Stay Protected
We place your coverage, review it annually, and advocate for you if you ever need to file a claim.
Let’s Clear Things Up
Got Questions? We’ve Got Answers.
Straight Answers From the Advisors Who Know This State Best
What does it mean that Avery is an independent insurance agency?
An independent agency like Avery is not tied to any single insurance company. We represent multiple top-rated carriers, which means we can shop the market on your behalf and recommend the coverage that truly fits your needs — not the one that benefits any single insurer.
This independence gives you access to more options and unbiased advice. Our advisors are compensated to serve your interests, not to push a specific product. That is a significant advantage over captive agents who can only offer one carrier’s policies.
How much does it cost to work with an Avery advisor?
There is no direct cost to you for working with an Avery advisor. Independent agents are compensated through commissions paid by the insurance carriers when a policy is placed. You receive expert guidance, market comparisons, and ongoing service at no extra charge.
In fact, many clients find that working with Avery saves them money. Our advisors know how to identify the right coverage levels so you are not paying for protection you do not need, and you are not left exposed where you do.
Does Avery help with claims?
Yes — and this is one of the most important things that sets Avery apart. When you have a claim, our in-house claims advisors go to work for you. We guide you through the process, communicate with the insurance company, and advocate for a fair and timely outcome.
Several of our team members hold professional claims designations, including AIC and AINS. We do not just help you file paperwork — we actively represent your interests to make sure you receive the full benefit your policy provides.
Where in New Hampshire does Avery provide coverage?
Avery serves clients throughout the state of New Hampshire from our offices in Wolfeboro and Portsmouth. Whether you live in the Lakes Region, the Seacoast, the White Mountains, or the Merrimack Valley, an Avery advisor is ready to help you find the right coverage.
Our advisors understand the specific risks that come with living and doing business in New Hampshire — from harsh winter weather to seasonal watercraft exposure. We apply that local knowledge to every coverage recommendation we make.
How does Avery handle high-value homes and assets?
Avery offers a dedicated Premier Client Services program for clients with homes valued over .5 million, significant investment portfolios, fine art collections, jewelry, yachts, and other complex assets. This program pairs you with a specialist who understands the unique risks of high-net-worth households.
Through carriers that specialize in high-value personal lines, we provide guaranteed replacement cost coverage, agreed value policies, and comprehensive risk management strategies. Your advisor will conduct a detailed review of your full asset portfolio to make sure nothing is overlooked or underinsured.
How often should I review my insurance coverage?
Avery recommends a full coverage review at least once a year. Major life events — buying a home, starting a business, adding a vehicle, getting married, or making significant home improvements — are all good triggers for an immediate review outside your annual cycle.
Insurance needs change over time, and policies that were right for you a few years ago may leave gaps today. Avery advisors proactively reach out to clients for annual reviews and keep up with changes in the insurance market that could affect your coverage or premium. Our goal is to make sure you are always protected and never paying for coverage that no longer fits.
Insurance Tips & News
Stay Informed with the Avery Blog
Practical Insurance Advice for New Hampshire Families and Business Owners
Contact Us
Portsmouth (HQ)
7 Islington St #102, Portsmouth, NH 03801
Phone Number: 603.766.3733
Wolfeboro
21 S Main Street, Wolfeboro, NH 03894
Phone Number: 603.569.2515










