Avery Privacy Policy

Last updated October 16, 2026

This Privacy Notice for J CLIFTON AVERY AGENCY LLC (doing business as Avery Insurance) ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") information about you when you use our services ("Services"), including when you:

• Visit our website at https://www.averyinsurance.net​ or any website of ours that links to this Privacy Notice
• Engage with us in other related ways, including any marketing or events

Questions or concerns?​ Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at tech@averyinsurance.net.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What information do we collect and process?​ When you visit, use, or navigate our Services, we may collect and process certain information about you depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about the information you disclose to us.​ Our Privacy Notice provides a full disclosure.

Do we collect any information from third parties?​ We do not collect any information from third parties.

How do we process your information?​ We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share your information?​ We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your information.

How do we keep your information safe?​ We utilize organizational and technical processes and procedures to protect your information, including multi-factor authentication, encryption of information in transit and on agency laptops, endpoint protection and antivirus software, firewalls, role-based access controls, security awareness training, and physical safeguards at our offices. Learn more about how we keep your information safe.

What are your rights?​ Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your information. Learn more about your privacy rights.

How do you exercise your rights?​ The easiest way to exercise your rights is by emailing us at tech@averyinsurance.net, calling us toll-free at 1-800-759-7579, or using the form at https://www.averyinsurance.net/contact. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

TABLE OF CONTENTS

1. 1. WHAT INFORMATION DO WE COLLECT?
2. 2. HOW DO WE PROCESS INFORMATION ABOUT YOU?
3. 3. WHEN AND WITH WHOM DO WE SHARE INFORMATION ABOUT YOU?
4. 4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. 5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. 6. HOW DO WE KEEP YOUR INFORMATION SAFE?
7. 7. DO WE COLLECT INFORMATION FROM MINORS?
8. 8. WHAT ARE YOUR PRIVACY RIGHTS?
9. 9. GLOBAL PRIVACY CONTROL (GPC) SIGNALS
10. 10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
11. 11. DO WE MAKE UPDATES TO THIS NOTICE?
12. 12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. 13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
14. 14. SMS TEXT MESSAGING

1. WHAT INFORMATION DO WE COLLECT?

Information you disclose to us

In Short:​ We collect information about you that you provide to us.

We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Information Provided by You.​ The information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The information we collect may include the following:

• names
• phone numbers
• email addresses
• contact preferences
• contact or authentication data
• mailing addresses
• billing addresses
• policy documents
• recordings of phone calls and copies of text messages and emails with our team

Sensitive Information.​ Sensitive Information is a sub-category of Personal Information. We do not collect sensitive information through forms on our website. When necessary to quote, place, or service your insurance, with your consent or as otherwise permitted by applicable law, we collect the following categories of sensitive information directly from you (for example, by phone, by email, or on an insurance application or claim form):

• driver's license numbers and other government identification numbers, including Social Security numbers, which we collect only when an insurance company requires them
• bank account and payment card numbers, when you ask us to help set up premium payments
• health information, when it is needed for a claim or an insurance application

All information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such information.

Information automatically collected

In Short:​ Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies (collectively “Cookies”). You can find out more about this in our Cookie Policy: https://www.averyinsurance.net/cookie-policy.

The information we collect includes:

• Log and Usage Data.​ Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
• Device Data.​ We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
• Location Data.​ We collect approximate location information, such as your city, region, and country, which our analytics tools derive from your IP address. We do not collect precise location (such as GPS) data through our website. You can prevent this collection by declining analytics cookies in our cookie banner.

2. HOW DO WE PROCESS INFORMATION ABOUT YOU?

In Short:​ We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process information about you for a variety of reasons, depending on how you interact with our Services, including:

• To respond to user inquiries/offer support to users.​ We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
• To request feedback.​ We may process your information when necessary to request feedback and to contact you about your use of our Services.
• To keep records of our communications.​ We may record phone calls with you, and keep copies of text messages and emails, for quality, training, and record-keeping purposes. We will tell you at the start of a call if it may be recorded.
• To protect our Services.​ We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
• To evaluate and improve our Services, products, marketing, and your experience.​ We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
• To identify usage trends.​ We may process information about how you use our Services to better understand how they are being used so we can improve them.
• To determine the effectiveness of our marketing and promotional campaigns.​ We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
• To send you text messages you agreed to receive.​ If you opt in, we may process your mobile phone number to send you text messages about your inquiries and your insurance accounts, as described in "SMS TEXT MESSAGING"​ below.

3. WHEN AND WITH WHOM DO WE SHARE INFORMATION ABOUT YOU?

In Short:​ We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your information in the following situations:

• Insurance Companies.​ When you ask us to quote, place, or service insurance, we share the information needed for that request with the insurance companies we work with on your behalf.
• Vendors and Service Providers.​ We share information with vendors and service providers that perform services for us and need the information to do that work, such as website hosting and form processing, website analytics, spam protection, accessibility tools, email, our agency management systems, and our phone and text messaging provider. They are required by written agreement to use the information only to provide those services to us.
• Business Transfers.​ We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We do not sell information about you, and we do not share it with third parties for their marketing purposes without your consent, unless we are required to do so by law. Mobile phone numbers and text messaging opt-in data and consent are never shared with third parties, as described in "SMS TEXT MESSAGING"​ below.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short:​ We use cookies and other tracking technologies to operate and secure our website, remember your preferences, and understand how visitors use it.

We may use cookies and similar tracking technologies (like web beacons and pixels) (collectively “Cookies”) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics, security, and accessibility features. We do not use online tracking technologies on our Services for targeted advertising.

You can opt out of certain Cookies using the cookie banner.

To the extent these online tracking technologies are deemed to be a "sale"/"sharing" (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under section "DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?"

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy: https://www.averyinsurance.net/cookie-policy.

Google Analytics

We use Google Analytics to understand how visitors use our Services. Google Analytics collects, through Cookies, the pages you view, how long you stay, how you arrived at our website, your browser and device type, and your approximate location (city, region, and country) derived from your IP address. We use this information only in aggregate to measure and improve our website. Google Analytics runs only if you accept analytics cookies in our cookie banner. To opt-out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

Our website forms use Google reCAPTCHA to protect against spam and abuse. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. Use of reCAPTCHA is subject to the Google Privacy Policy​ and Terms of Service.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short:​ We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process information about you, we will either delete or anonymize such information, or, if this is not possible (for example, because information about you has been stored in backup archives), then we will securely store information about you and isolate it from any further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short:​ We aim to protect your information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any information we process. These measures include multi-factor authentication on our business systems; encryption of information in transit, including HTTPS on our website and TLS encryption for email, and full-disk encryption on agency laptops; endpoint protection and antivirus software on agency-managed devices; firewalls; access limited to the employees who need it for their role; annual security awareness training and monthly phishing training; an annual risk assessment; written agreements with vendors that handle client information; and physical safeguards at our offices.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short:​ Our website and our products are not intended for minors. We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at tech@averyinsurance.net.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short:​ You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent:​ If we are relying on your consent to process information about you, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"​ below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of information about you conducted in reliance on lawful processing grounds other than consent.

Cookies and similar technologies:​ For further information, please see our Cookie Policy: https://www.averyinsurance.net/cookie-policy.

If you have questions or comments about your privacy rights, you may email us at tech@averyinsurance.net.

9. GLOBAL PRIVACY CONTROL (GPC) SIGNALS

Some web browsers and some mobile operating systems and mobile applications include a Global Privacy Control (“GPC”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

California law requires us to let you know how we respond to web browser GPC signals. We honor GPC signals. When your browser sends a GPC signal, we treat it as a request to opt out of the sale or sharing of your personal information, and our cookie banner applies that choice automatically for that browser.

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short:​ If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete information about you. You may also have the right to withdraw your consent to our processing of information about you. These rights may be limited in some circumstances by applicable law. More information is provided below.

Categories of Information We Collect

The table below shows the categories of personal information, as defined by U.S. state privacy laws, that we have collected in the past twelve (12) months. These laws require us to describe the information we collect using their categories, so this table groups the information described in "WHAT INFORMATION DO WE COLLECT?"​ into those categories. The examples in each category are illustrative. For a comprehensive inventory of all personal information we process, please refer to the section "WHAT INFORMATION DO WE COLLECT?"

We may also collect other information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

• Receiving help through our customer support channels;
• Participation in customer surveys or contests; and
• Facilitation in the delivery of our Services and to respond to your inquiries.

We will use and retain the collected information about you as needed to provide the Services or for:

• Category A - As long as the user has an account with us
• Category B - As long as the user has an account with us.
• Category C - As long as the user has an account with us
• Category G - As long as the user has an account with us

Sources of Information

Learn more about the sources of information we collect in "WHAT INFORMATION DO WE COLLECT?"

How We Use and Share Information about You

Learn more about how we use your information in the section, "HOW DO WE PROCESS INFORMATION ABOUT YOU?"

Will your information be shared with anyone else?

We may disclose your information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose information about you in the section, "WHEN AND WITH WHOM DO WE SHARE INFORMATION ABOUT YOU?"

We may use information about you for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of information about you.

We have not sold or shared any personal information to third parties in the preceding twelve (12) months, and we do not sell any information about consumers, whether personal or non-personal. We disclose personal information to service providers and insurance companies for business purposes, as described in "WHEN AND WITH WHOM DO WE SHARE INFORMATION ABOUT YOU?"​ We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

• Right to know​ whether or not we are processing your personal data
• Right to access​ your personal data
• Right to correct​ inaccuracies in your personal data
• Right to request​ the deletion of your personal data
• Right to obtain a copy​ of the personal data you previously shared with us
• Right to non-discrimination​ for exercising your rights
• Right to opt out​ of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")

Depending upon the state where you live, you may also have the following rights:

• Right to access the categories of personal data being processed (as permitted by applicable law, including the privacy law in Minnesota)
• Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in California, Delaware, and Maryland)
• Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in Minnesota and Oregon)
• Right to obtain a list of third parties to which we have sold personal data (as permitted by applicable law, including the privacy law in Connecticut)
• Right to review, understand, question, and depending on where you live, correct how personal data has been profiled (as permitted by applicable law, including the privacy law in Connecticut and Minnesota)
• Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including the privacy law in California)
• Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including the privacy law in Florida)

How to Exercise Your Rights

To exercise these rights, you can contact us by emailing tech@averyinsurance.net, by calling toll-free at 1-800-759-7579, by visiting https://www.averyinsurance.net/contact, or by referring to the contact details at the bottom of this document.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at tech@averyinsurance.net. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

California "Shine The Light" Law

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short:​ Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at tech@averyinsurance.net​ or contact us by post at:

J CLIFTON AVERY AGENCY LLC

7 Islington St

#102

Portsmouth, NH 03801

United States

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please email us at tech@averyinsurance.net​ or call us toll-free at 1-800-759-7579.

14. SMS TEXT MESSAGING

In Short:​ If you agree to receive text messages from us, we use your mobile number only to send you those messages. We never sell or share your mobile number or your text messaging consent with third parties.

How you opt in

You can agree to receive text messages from Avery Insurance by checking the SMS consent box on a form on our website, by texting us first, or by asking a member of our team to text you. Consent to receive text messages is not a condition of purchasing any product or service.

Information we collect

When you opt in, we collect your mobile phone number, the date, time, and method of your consent, and the content of the messages we exchange with you.

How we use it

We use this information to send the text messages you asked to receive, which may include responses to your questions, quote and policy service updates, renewal and payment reminders, claim updates, and requests for documents we need to service your account, and to keep a record of your consent and opt-out choices. Message frequency varies. Message and data rates may apply.

Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may share it with service providers that help us deliver text messages, such as our phone and messaging provider, only for that purpose. All of the information-sharing categories described in this Privacy Notice exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opting out and help

You can stop receiving text messages at any time by replying STOP or UNSUBSCRIBE to any message from us. We will send one message confirming your opt-out, and we will not text you again unless you opt in again. For help, reply HELP or INFO to any message, call us at 1-800-759-7579, or email us at tech@averyinsurance.net. Our full text messaging terms are in section 23, "SMS TEXT MESSAGING," of our Terms and Conditions.

SMS consent disclosure

By providing your mobile number and opting in to receive SMS messages from J Clifton Avery Agency LLC​, you agree to receive conversational messages.

• Message frequency:​ Message frequency may vary. On average, 1-2 messages per month.
• Message and data rates:​ Message and data rates may apply.
• Opt-out:​ Reply STOP to unsubscribe at any time.
• Help:​ Reply HELP for assistance, call 1-800-759-7579, or email tech@averyinsurance.net​.
• Privacy policy:​ https://www.averyinsurance.net/privacy-policy